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Monday, September 7, 2015

CSC 9 awards 4 government agencies with Seal of Excellence

By Jocelyn P. Alvarez

ZAMBOANGA CITY - To recognize the agencies which excel in frontline service delivery, the Civil Service Commission (CSC) 9 conferred on Thursday, in a short but fitting ceremony, four government agencies in region 9 the 2014 Citizen’s Satisfaction Center Seal of Excellence award for obtaining an excellent rating in the 2014 Anti-Red Tape Act-Report Card Survey (ARTA RCS).

Results of the 2014ARTA Survey in region 9revealed that theHome Development Mutual Fund or Pag-IBIG Fund –Zamboanga City Branch; Philippine Health Insurance Corporation (PhilHealth) –Zamboanga City; Government Service Insurance System (GSIS)-Dipolog Branch and Land Transportation Office (LTO)-Ipil District bested all other offices in Region 9.

No less than CSC Commissioner Nieves L. Osorio led the awarding rites. The awardees were conferred a wall-mountable glass seal bearing the “Seal of Excellence” logo to symbolize the achievement of excellence, as well as a cash reward amounting to PHP100,000.00, to be utilized specifically for improving their compliance with the Anti-Red Tape Act.

“To the government agencies we are awarding today, you are proof of the efforts of the CSC, leading to our national objective of the Philippine Bureaucracy to become Asia’s Best by 2030,” the lady commissioner said.

She expressed confidence that the Philippine Bureaucracy will finally find itself amongst countries in Asia or even the world, as a leading center in human resource and organization development.

Commissioner Osorio however emphasized that excellence does not end in the recognition or reward as she said, “this is the start or if not, the renewal of a strong service culture in our government.”

“Let us all live up to being a Lingkod Bayani,  a real one. One that honors God and country by being excellent and by serving with utmost integrity to one’s fellowmen,” she was quoted saying.

The Commissioner called on all state workers to be part of a courteous civil service, a truly honorable government, one that sincerely cares for its people and takes pride in the nobility of such a task.

The ARTA Survey

ARTA Report Card Survey is an annual survey conducted by the CSC to evaluate theeffectiveness of the ARTA law.

The Survey is conducted among the clients of high density, most complained of agencies, as determined by the Contact Center ng Bayan data.

It is an award given to government service offices that have demonstrated exemplary frontline service delivery as manifested by the Excellent rating in the ARTA Report Card Surveyand has no valid and unresolved ARTA-related complaint based on the Contact Center ng Bayan data

“Service offices that garnered excellent rating in the survey are subjected to another round of validation to verify if they are indeed consistent in providing excellent service to their client,” said CSC Regional Director Macybel Alfaro-Sahi.

RD Sahi also informed that all four office-awardees have retained their excellent rating as per ARTA survey recently conducted for 2015.

“For the others, may you be challenged and motivated to aspire and achieve  the Seal of Excellence Award,” the CSC RD said.

The award aims to promote service delivery excellence in the bureaucracy, to acknowledge the hard work of civil servants in providing responsive, efficient and customer-centric services, and to drive competitiveness within and between government agencies.