By Claro A. Lanipa
PAGADIAN CITY – The city government here
has received a high satisfactory rating in the Citizen Satisfaction Index
System (CSIS) survey recently conducted by the Department of the Interior and
Local Government (DILG) in partnership with Saint Columban College (SCC),
DILG’s partner local resource institute.
DILG-9 Regional Director Paisal O. Abutazil said “the
CSIS is part of the department’s initiative in helping the local government
units to improve the delivery of programs and services in terms of availment,
awareness, assessment and importance.
“CSIS is the ultimate measure of how well, how far, and
how effective our efforts as an institution primarily responsible in addressing
clients needs,” he said.
“To the City of Pagadian, let us continue to innovate
and find ways to be able to provide the best possible services to the people we
are all bound to serve,” Dir. Abutazil underscored.
Based on the survey result presented by CSIS focal
person Russell Castaneda from the Bureau of Local Government Supervision
(BLGS), Pagadian City’s average score in terms of citizen’s satisfaction is
63.06 percent, which means that citizen’s satisfaction with the LGU’s program
and services is high.
The result further shows that the respondents were
highly satisfied with the LGU’s programs and services on health, education,
environmental management, social welfare, tourism management and agricultural
support services.
On the level of awareness on LGU’s program and
services, the city got 42.19 percent which means fair. It reveals that
respondents were least aware on the program and services on tourism promotion
and agricultural support.
While on the importance of these services, the city
received a net score of 72.17 percent showing that citizens perceived the LGU’s
programs and services to be important, centering mostly on health and
environmental promotion services.
In response, City Mayor Romeo Pulmones committed to see
interventions to address areas where they were rated low.
He was also thankful that DILG had come up with an
initiative of helping the city improve insofar as far the local government management
is concerned and in terms of strategic planning and preparation for its future
plans and decision-making that is research-based and anchored on the viewpoints
and demands of the community.
