ZAMBOANGA
CITY - - The Department of Social Welfare and
Development (DSWD) 9 recently conducted a two-day training-orientation on Pantawid
Pamilya Grievance Redress System (GRS) to Non-Government Agencies (NGAs), Faith
Based Groups (FBGs) and Civil Society Organizations (CSOs).
Jimmy Francis Schuck of SDWD explained the program
concept, design and processes of Pantawid Pamilya saying GRS aims to “hear”
and address complaints efficiently and immediately.
He said GRS was created to provide a venue for Pantawid
Program beneficiaries and the public at large to articulate their issues and
concerns including suggestions to the programs’ improvement.
The
purpose of GRS’s existence is to provide fast and due process in resolving
complaints and grievances related to the Pantawid Program implementation; capture data on vulnerabilities in the project
implementation to effect refinements and improvements and empower communities
and civil society to oversee and ensure accountability in program
implementation.
GRS also serves as a reference for implementers and
partners who are involved in the implementation of the Pantawid Program, on how
to carry and address grievances that emerges, Schuck explained.
GRS is anchored on the Principles of simplicity and accessibility;
transparency; empowering and participatory; timeliness; right of appeal;
confidentiality and pro-community.
The GRS orientation was attended by representatives from Kasangyangan
Mindanao Inc., Rubber Farmers Association, AKBAYAN, Masidlakon Center
Development and the Center for Social Concerns and Development. It can be
recalled that only program stakeholders coming from DSWD, DepEd, DOH and DILG used
to participate in these meetings. (JPA/DSWD/PIA9-ZBST).